Amazingly great customer service from thinkTANK photo.
Close readers may recall that, several miles into my day-long hike along the Aletsch Glacier, back in Switzerland, that my backpack’s hip-belt suddenly failed – the padded belt portion simply became un-sewed from the body of the pack. Today I received the most amazing example of Customer Service I’ve ever seen…
Continue reading “Customer service”A morning hike on a sunny day.
New Hampshire has been an extremely popular destination for hikers during the pandemic, attracting in-staters as well as many from Massachussetts and other parts of southern New England. As a result, my aim is to hike lesser-known trails, to hike on weekdays, and to hike early in the morning. Today I headed up to Franconia Notch (often an extremely crowded destination) and was almost the first car to arrive at the trailhead. I was soon on the trail to Mt. Pemigewasset, a tiny bump between the deep valley of Franconia Notch and the 4000-foot peaks to its west. I’d never been here before, dismissing this little destination as unworthy. But it has a wonderful view, and it makes for a pleasant 3.6-mile round-trip morning walk.
In the photo above you can see Mount Moosilauke – my hike from two weeks ago – in the distance to the left above my head. I had passed a father-daughter pair coming down just before I arrived at the summit – darn, I’d intended to be here an hour earlier – but otherwise saw no other hikers on the way up.
In the south-looking photo above you can again see Moosilauke in the distance. On the way down, however, there were several large parties coming up, mostly family groups, several with children or dogs.
In the photo above you see the Kinsman ridge, which John and I traversed a few years ago. I was back at the car by 9:30am and home by 11am, ready to get back to work. Nice way to start the day!
David Kotz 