Customer service

Amazingly great customer service from thinkTANK photo.

Close readers may recall that, several miles into my day-long hike along the Aletsch Glacier, back in Switzerland, that my backpack’s hip-belt suddenly failed – the padded belt portion simply became un-sewed from the body of the pack. Today I received the most amazing example of Customer Service I’ve ever seen…

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Aletsch Glacier

A beautiful hike past a massive UNESCO heritage site.

The Aletsch glacier is one of those must-see destinations in Switzerland.  A UNESCO heritage site, it is the largest glacier in the Alps and is actually the combination of several glaciers draining the backside of major peaks I’d seen just two days earlier: Mönch, Jungfrau, Eiger, and their neighbors. I really wanted to hike this glacier valley before I leave Switzerland – yet I have very few hiking days left. So, I spontaneously decided to head for the Aletsch Arena instead of returning to Zürich as planned.

This is one of those hikes that is worthy of an extensive gallery – because the scenery is so dramatic I simply could not resist that shutter button.  Check out that gallery and read on.

Aletsch glacier and, I believe, the Wannenhorns (big and small).
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